Tracking

Track your order

Select your carrier to check the status of your shipment in real time. Your tracking number is included in the shipping confirmation email.

— Carriers —

Our shipping partners

We work with the leading national and international carriers to ensure the careful delivery of every piece.

DHL Express

International

Fast international shipping with real-time tracking. Ideal for orders outside of Spain.

Track order

Correos

National · International

Official Spanish postal service. Shipping throughout Peninsula, Balearic Islands, Canary Islands and abroad.

Track order

— How it works —

The process

Three simple steps to check the status of your shipment at any time.

Receive your number

When your order leaves our atelier, we send you the tracking number by email.

Select the carrier

Identify in the email the carrier assigned to your shipment and click on its card above.

Enter your code

Paste your tracking number on the carrier's website to see the updated status of your order.

Haven't received your tracking number?

The tracking number is automatically sent to the email address associated with your order as soon as it leaves our atelier. If you haven't received it within 24-48 hours of your purchase, please check your spam folder or write to us.

You can also check the status of your order from your ZuLuZ account, in the My Orders section.

Need help?