Privacy Policy

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or in a de-identified form.

Depending on how you interact with the Services, where you live and what is permitted by applicable law, we may collect or process the following categories:

• Contact details: name, address, billing and shipping address, phone number and email.
• Financial information: credit/debit card numbers, financial accounts, payment card information, transaction details, form of payment, payment confirmation and other associated details.
• Account information: username, password, security questions, preferences and settings.
• Transaction information: the items you view, add to cart or wishlist, purchases, returns, exchanges or cancellations, and transaction history.
• Communications with us: information you include when communicating with us, for example in customer service enquiries.
• Device information: data about your device, browser, connection, IP address and other unique identifiers.
• Usage information: your interaction with the Services, including how and when you browse or use the site.

We may collect personal information from the following sources:

• Directly from you: when you create an account, visit or use the Services, communicate with us, or provide us with personal information in any other way.
• Automatically through the Services: from your device when you use our products, services or visit our site, and through cookies and similar technologies.
• From our service providers: when we engage them to enable certain technologies and when they collect or process personal information on our behalf.
• From our partners or other third parties.

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, tailoring and improving the Services: performing our contract with you, processing payments, managing orders, remembering preferences, managing your account, arranging shipping, facilitating returns and exchanges, enabling review posting, and creating a personalized shopping experience.
• Marketing and advertising: sending you promotional communications by email, text message or postal mail, and showing you online advertising based on your prior purchases or activity.
• Security and fraud prevention: authenticating your account, providing secure payment, detecting, investigating or acting on potentially fraudulent, illegal, dangerous or malicious activity, and protecting public safety.
• Communicating with you: providing customer service, being responsive, offering effective services and maintaining our commercial relationship.
• Legal reasons: complying with applicable law or responding to valid legal processes, including requests from law enforcement or governmental authorities, investigations, litigation or other legal proceedings, and enforcing or investigating potential breaches of our terms or policies.

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

• With Shopify, service providers and other third parties who perform services on our behalf (IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment and shipping).
• With commercial and marketing partners to provide marketing and advertising services. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and sites. Depending on where you reside, you may have the right to tell us not to share information for the display of targeted advertising.
• When you direct, request or consent to the disclosure of certain information to third parties, such as to ship you products or via the use of social widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, court orders and similar requests), to enforce terms of service or policies, and to protect the Services, our rights and the rights of our users or third parties.

The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services in order to provide and improve them. The information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties who may be located in countries other than yours.

To help protect, grow and improve our business, we use certain enhanced Shopify features that incorporate data derived from your interactions with our store, together with other merchants and with Shopify. In these cases, Shopify is the data controller for your personal information, including responding to your requests to exercise your rights.

To learn more about how Shopify uses your personal information and the rights you may have, please visit the Shopify Consumer Privacy Policy.

The Services may provide links to websites or other platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies, as well as their terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, integrity or reliability of information found on them. Information you provide in public or semi-public places, including information you share on third-party social networks, may be viewed by other users without limitation on its use.

The inclusion of these links does not imply endorsement of the content of such platforms or their owners or operators, unless expressly stated.

The Services are not intended for use by minors, and we do not knowingly collect personal information from minors in your jurisdiction.

If you are a parent or guardian of a minor who has provided us with their personal information, you can contact us using the details at the end of this policy to request its deletion.

As of the effective date of this policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of minors under 16 years of age.

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Any information you send to us may not be secure while in transit. We recommend not using insecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may only apply in certain circumstances, and in some cases we may reject your request as permitted by law:

• Right of access: request access to the personal information we hold about you.
• Right to erasure: request that we delete your personal information.
• Right to rectification: request that we correct inaccurate information.
• Right to data portability: receive a copy of your personal information and request that we transfer it to a third party, in certain circumstances.
• Managing communication preferences: you can opt out of promotional emails at any time using the "unsubscribe" option in our emails. If you do so, we may still send you non-promotional emails about your account or orders.

If you reside in the United Kingdom or the European Economic Area, you may also exercise:

• Objection and restriction of processing: request that we stop processing your information for certain purposes.
• Withdrawal of consent: where we rely on consent, you have the right to withdraw it. This will not affect the lawfulness of prior processing.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your request.

If you have complaints about how we process your personal information, please contact us using the details at the end of this policy.

Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority. For the EEA, you can consult the list of competent supervisory authorities.

Please note that we may transfer, store and process your personal information outside the country in which you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the competent United Kingdom authority, unless the transfer is made to a country that has been deemed adequate in terms of protection.

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons.

We will publish the revised version on this website, update the "Last updated" date and provide notice as required by applicable law.

If you have any questions about our privacy practices or this Policy, or if you wish to exercise any of the rights available to you, you may contact us:

• Email: zuluzatelier@gmail.com
• Address: Calle Velázquez 43, Int 5 Izq, Madrid, 28001, Spain

For the purposes of applicable data protection legislation, we are the data controller of your personal information.